Returns Policy

All goods should be checked upon receipt, as worn, printed, embroidered, washed or any otherwise processed cannot be returned under any circumstances.

Any discrepancies or damages should be reported within 7days of delivery. All garments must be checked before being sent to a 3rd party and being processed.

We do NOT trade on 'sale or returns' basis.

Any goods that you wish to return needs to be sent to us in writing. Before the goods are sent back to us, you need to be provided with a returns number and returns note officiated from our sales team. The returns note cannot be edited by you to suit your request. The returns number must be clearly stated on the outside of the parcel with returns form inside. Any garments that are accepted for returns must be sent to us in the original packaging in a re-sellable condition.

Parcels will be refused and returned to sender if the above conditions are not met.

Sample orders cannot be returned to us for credit.

We accept returns subject to the following conditions being met:

• Proof of Purchase - relevant delivery note and invoice is required.
• A return authorisation must be obtained prior to the return of the goods.
• All goods must be returned in good condition and in the original packaging.
• Minimum restocking charge is £20 or 20% of the goods value; which ever is the greatest.
• If our carrier arrives and the goods are not available to collect a surcharge will become payable for the failed collection.
• Printed, embroidered, labelled or processed in any way goods will be not be accepted back for returns under any circumstances.
• Any claims for shortages or discrepancies must be notified in writing within 7days of delivery.
• Bespoke garments made to order and supplied correctly are non-returnable and non-refundable.
• We will only accept back returns to a maximum of 5% of a customer's annual turnover with Ranks.